Your website is one of your most important business assets. When it breaks, gets hacked or starts underperforming, every hour it is down or running poorly costs you customers and credibility. At On the Grid Web Design, website repair and recovery is one of our core services. We have seen just about everything that can go wrong with a website.
Whether your site was built badly from the start, has been neglected for years, got hacked or just stopped working after an update, we can assess the damage and get it fixed.
WordPress Repair & Troubleshooting
WordPress is the most popular website platform in the world, which also makes it the most targeted by hackers and it can break after a plugin or theme update goes wrong. Common WordPress problems we fix include:
- Site down or showing errors after an update
- Missing a security plugin to deal with hackers
- Plugin or theme conflicts breaking functionality or layout
- Broken pages, missing images or display issues across devices or browsers
- Slow load times caused by bloated plugins or unoptimized code
- Lost or locked admin access
- Corrupted database or files
- White screen of death and other critical failures
Hacked & Malware Infected Websites
A hacked website is serious. It can damage your reputation, get your site blacklisted by Google and put your customers’ data at risk. We clean up hacked and malware-infected websites, remove malicious code, close the vulnerabilities that let attackers in, and get your site back online.
We have particular experience cleaning up sites hosted on GoDaddy, where hacked and malware-infected sites are especially common. If your GoDaddy hosted site has been compromised, we know exactly what to look for and how to clean it up properly.
After a cleanup we can also help you put the right security measures in place to reduce the risk of it happening again.
Website Recovery & Reconstruction
Think your site is gone for good? It might not be. We have recovered websites that were hacked, accidentally deleted or lost due to hosting failures. Having backup copies makes recovery straightforward, but even without backups we can often piece a site back together. We have seen some dramatic recoveries. Do not give up on your site until you’ve talked to us.
Slow Website Repair & Performance Optimization
A slow website drives visitors away and hurts your search engine rankings. Google uses page speed as a ranking factor, which means a slow site does not just frustrate your visitors — it actively costs you traffic. Common causes of slow websites include bloated code, too many plugins, unoptimized images and poorly written third-party libraries.
We audit your site, identify what is slowing it down and clean it up. That might mean streamlining the code, removing unnecessary plugins, optimizing images or restructuring how assets load. The result is a faster, leaner site that ranks better and keeps visitors engaged.
Escaping Wix, Squarespace, Shopify & Other Locked Platforms
Wix, Squarespace, Shopify, and similar website builders are easy to get started with — but they lock your content and data into their platform. You don’t truly own your website, and if their pricing changes or the platform shuts down, you’re left with nothing. Also some of source code sent to browsers is pretty ugly and can cause your website to be slow or broken.
We migrate websites off Wix, Squarespace, Shopify and other proprietary platforms and rebuild them on WordPress or other open platforms where you own your data. We preserve your content, maintain your design as closely as possible and make sure your SEO rankings are not disrupted in the process.
Monthly Website Maintenance Plans
Prevention is better than repair. We are developing monthly maintenance plans to keep your website healthy, secure and up to date before problems have a chance to develop. A maintained website is less likely to get hacked, less likely to break after updates and more likely to perform well in search rankings.
Interested in ongoing maintenance for your site? Contact us and we’ll put together a plan that fits your needs.
We Fix Ugly Websites
Sometimes the problem isn’t technical — it’s just that your site looks bad. Outdated design, clashing colors, unreadable fonts, cluttered layouts or a site that looks unprofessional drives visitors away just as fast as a broken one. We can redesign and clean up the visual side of your site. We can run a test of your site for ADA compliance. This can also find stuff that will improve your website for everyone.
Whether the look of your website or the underlying code is ugly, we can help.